Privacy Policy

Welcome to Shibuya Sky Tour. We understand that your privacy matters and we take it seriously. This Privacy Policy explains in plain language what information we collect when you use our website or book with us, how we use that information, and what choices you have. By using our website or services, you agree to the practices described here. If you have any questions, we encourage you to contact us directly.

• Personal details you provide voluntarily — name, email, phone number, preferred date, group size and any special requests.
• Payment information — processed securely through a trusted payment provider. We never store full card details on our servers.
• Website usage data — pages you visit, time on site and device or browser information, collected to improve the site.
• Communications — if you email us or send an inquiry, we keep a record of that conversation so we can help you properly.

• Confirm and manage your ticket reservations.
• Send booking confirmations, reminders and departure updates.
• Respond to your questions, group requests or complaints.
• Improve our website and the overall booking experience.
• Comply with applicable legal obligations.

We will never sell your personal information to third parties or use it for purposes unrelated to the services you have requested.

• Service providers: trusted partners such as payment processors, email platforms and the vessel operator that runs your ticket — only what they need.
• Legal requirements: if required by law, court order or a government authority.
• Business transfers: in the event of a merger or sale of assets, your information may be transferred. We will notify you if this occurs.

We do not share your information with advertisers or data brokers.

We take reasonable technical and organisational steps to protect your personal information. The site is served over HTTPS and access to data is limited to team members who need it. No method of transmission is 100% secure, so while we work hard to protect your information, we cannot guarantee absolute security.

We keep your personal information for as long as necessary to fulfil the purpose it was collected for — typically the duration of your booking and a reasonable follow-up period. When it is no longer needed, we delete or anonymise it.

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Ask us to delete your information, where we are not legally required to keep it.
• Opt out of marketing communications at any time.

To exercise any of these rights, simply contact us.

Our website may link to other websites, including operator booking calendars and regional tourism resources. We are not responsible for the privacy practices of external sites.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. Bookings for young passengers should be made by a parent or guardian.

The tickets we sell tickets for run in Japan, and booking data is shared with the operator there in order to issue your ticket. We are an online seller and our own systems and support team are not located in Canada, so your information may be transferred to, stored in and processed in other countries. By booking with us you consent to that transfer.

We may update this Privacy Policy from time to time. Continued use of our website after changes are posted means you accept the updated policy.