Cancellation & refunds
Shibuya Sky Tour is an independent guide. We link you to third-party booking platforms — we do not take payment or issue refunds ourselves.
The key rule
When you click "Check availability", you leave this site and complete payment on the partner's secure checkout. Their confirmation email, voucher and policy terms apply from that moment.
What we do not handle
- We do not process card payments or hold your money
- We cannot cancel, refund or reschedule a booking made on a partner site
- We cannot override a partner's no-refund window or weather policy
- Entry issues, voucher problems and operator changes are resolved with the partner and/or the tour operator
How each partner handles cancellations
Policies vary by product and the option you select at checkout. Always read the tier shown before you pay.
Klook
- Shibuya Sky ticket: free cancellation before 23:59 (GMT+9) one day before entry; no refund inside that window. Special weather refund if the rooftop closes during your slot — contact Klook the same day.
- Go-kart tours: typically free cancellation 24–48 hours before start — exact tier on your Klook package.
- Reschedule: usually not allowed; cancel within policy (if eligible) and rebook.
GetYourGuide
- Most walking and combo tours offer free cancellation up to 24 hours before start.
- Inside 24 hours, bookings are typically non-refundable.
- Reschedule: use the GetYourGuide app or contact support before the cancellation deadline, subject to availability.
Viator
- Cancellation depends on the product option — many tours allow free cancellation up to 24 hours before.
- Bundle products (e.g. Sky + subway) may have stricter or delayed voucher delivery rules — read your option on Viator.
- Reschedule: through your Viator account or customer support, subject to operator approval.
How to cancel or change a booking
- Open the confirmation email from the partner where you paid.
- Use their app or website: Klook → "My Bookings"; GetYourGuide → "Bookings"; Viator → "Manage my booking".
- Follow the cancellation or change flow — the refund amount and timeline are shown before you confirm.
Approved refunds are processed by the partner, usually within 3–14 business days depending on your bank or card issuer.
Reference prices on this site
"From" prices and star ratings on Shibuya Sky Tour are taken from partner listings to help you compare. Live price, availability and the exact cancellation tier are always on the partner checkout page.
Questions about this website
For questions about our guides, links or affiliate disclosure, email info@shibuyaskytour.com. For booking changes or refunds, contact the platform where you paid:
- Klook — use the help centre in your booking confirmation
- GetYourGuide — use the help centre in your booking confirmation
- Viator — use the help centre in your booking confirmation